Terms of Service

These Terms of Service ("Terms") form a binding agreement between Tutora (the "Platform"), operated by the Service Provider identified in Section 15, and any user accessing or using tutora.hu. By creating an account or booking a Service, you accept these Terms.

1. The Platform

Tutora is an online marketplace that connects:

Experts — independent professionals offering knowledge-based services such as tutoring, academic preparation, language coaching, business consulting, executive coaching, life coaching, mentoring, professional skill workshops, training, creative instruction, technical advice, language exchange, and similar services delivered live or asynchronously.
Clients — individuals or organisations who book and receive those Services.

Tutora is not a party to the contract between Expert and Client. Tutora provides the technical platform, payment processing, scheduling, communication, and dispute facilitation. The Service itself is provided by the Expert as an independent contractor.

1.1 Excluded Services

The Platform may not be used to offer or book regulated services that require a specific licence in Hungary or the Client's jurisdiction, including but not limited to:

Licensed medical, psychiatric, or psychological treatment
Licensed legal representation in litigation
Licensed financial investment advice or asset management
Any service requiring a regulated professional title without holding that title

Coaching, mentoring, general wellness conversations, study help, and educational content are permitted as long as they do not constitute regulated practice.

2. Account and Eligibility

You must be at least 16 years old. Users under 18 need parental consent.
You must provide accurate registration information.
One person = one account. Multiple accounts are prohibited.
Experts must additionally complete identity verification and (if applicable) qualification verification.

3. Booking, Payment, and Pricing

3.1 Booking

Clients book Services through the Platform. Booking is binding upon successful payment.
Prices are set by the Expert and shown including any applicable VAT.
The currency is HUF unless otherwise displayed.

3.2 Payment

Payments are processed by Stripe Payments Europe Ltd. Funds are held until the Service is delivered.
The Platform charges a service fee to Experts, deducted from each payout. The current fee schedule is shown in the Expert dashboard.
Payouts to Experts are made via Stripe Connect Express, typically within 2–7 business days after Service completion.

3.3 Pricing Transparency

All prices shown to Clients are final and inclusive of VAT where applicable.
No hidden fees are added at checkout.

4. Cancellation and Refund Policy

For each Service, the Expert sets a cancellation deadline of 24 or 48 hours (24 hours by default). A booking keeps the deadline that applied when it was made.

Cancellation by the Client: if the cancellation is made at least the Service's cancellation deadline (24 hours by default) before the booked time, the fee is refunded automatically and in full; after that, there is no refund.
Cancellation by the Expert: the fee is refunded in full.
No-show by the Expert: for an online Session, the fee is refunded automatically and in full. For an in-person Session, the Expert's absence must be reported in the app, and the Platform investigates.
No-show by the Client: no refund.

4.1 Statutory Right of Withdrawal (EU consumers)

Under Government Decree 45/2014. (II. 26.) implementing Directive 2011/83/EU, consumers have a 14-day right of withdrawal for distance contracts.

Important exception: Where a Service is fully performed within the 14-day window with the consumer's express prior consent, the right of withdrawal lapses (Decree 45/2014 § 29(1)(a)). By booking a Session that takes place within 14 days, you give such consent and acknowledge that the right of withdrawal expires once the Session is delivered.

4.2 Disputes

Disputes can be raised within 48 hours after a Session via the in-app dispute system. The Platform investigates and may issue partial or full refunds, mediate, or escalate. Decisions are made within 7 business days.

5. Conduct and Content Rules

You agree not to:

Harass, threaten, discriminate against, or harm any user
Share illegal, infringing, sexually explicit, or hateful content
Misrepresent qualifications, identity, or service capability
Scrape, reverse-engineer, or abuse the Platform's infrastructure
Use the Platform to provide regulated services without proper licence (see Section 1.1)

Violation may result in warning, suspension, permanent ban, withholding of payouts, and legal action.

6. Reviews

Only Clients who have completed a paid Session may leave a review.
Reviews must be honest and based on personal experience.
Reviews containing personal data, hate speech, or false claims will be removed.
Experts may publicly respond once per review.

7. Invoicing (Experts)

Experts in Hungary are independently responsible for issuing tax-compliant invoices to Clients in accordance with Act C of 2000 (Számv. tv.) and Act CXXVII of 2007 (Áfa tv.).

Tutora provides a Billing Summary ("Számlázási Összesítő") in the Expert dashboard as a reference. This summary is not a tax invoice.
Experts may connect their Számlázz.hu or Billingo account for automated invoice issuance.
Experts are responsible for VAT registration thresholds, KATA / private entrepreneur compliance, and reporting their income.
Tutora does not act as the seller of the Service for tax purposes — the Expert is the seller. Tutora invoices its service fee separately to the Expert.

8. Intellectual Property

The Platform, its design, branding, and code are owned by the Service Provider identified in Section 15.
Experts retain ownership of their teaching materials, course content, and intellectual property.
By posting content (profile, bio, materials), you grant Tutora a non-exclusive, royalty-free licence to display it on the Platform for operational purposes.

10. Liability

Tutora provides the marketplace "as is" and is not liable for the quality or outcome of Services provided by Experts.
Tutora's aggregate liability is limited to the amount you paid through the Platform in the 12 months preceding the claim, except where Hungarian law mandates higher liability (e.g. wilful misconduct, gross negligence, personal injury).
Force majeure (power outages, internet disruption, regulatory action, war, pandemic) excuses delayed or non-performance.

11. Termination

Either party may terminate at any time. Account deletion is available in the dashboard.
Tutora may suspend or terminate accounts for breach of these Terms with notice, except in cases of severe breach (fraud, harassment, off-platform circumvention) where suspension is immediate.
Pending payouts for delivered Services are paid out subject to dispute resolution. Pending payouts associated with cancelled or fraudulent Services may be withheld.

12. Changes to These Terms

Material changes are notified by email and in-app at least 30 days before they take effect. If you do not accept the new Terms, you may terminate your account. Continued use after the effective date constitutes acceptance.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Hungary.
Consumer disputes may be resolved through the Budapest Conciliation Body (Budapesti Békéltető Testület — bekeltet.bkik.hu) or the EU Online Dispute Resolution platform (ec.europa.eu/odr).
All other disputes fall under the exclusive jurisdiction of the Hungarian courts competent at the registered seat of the Service Provider.

14. Contact

For all inquiries — legal, terms, support, or disputes — please contact us at info@tutora.hu.

15. Service Provider

The Platform is operated by:

Name: ABDALLA HAREM OMER ABDALLA e.v. (sole entrepreneur, Hungary)
Trading as: Tutora
Registered Address: 1138 Budapest, Jakab József út 15, Hungary
Tax Number (Adószám): 90894512-1-41
Registration Number (Nyilvántartási szám): 60245252
Email: info@tutora.hu

16. Expert Plans

16.1. An Expert may use the Platform on the Free plan or the Pro plan. The content and fees of the plans are set out in the current Price List (tutora.hu/expert/pricing), which forms an integral part of these Terms.

16.2. The Free plan is free of charge. The Platform deducts a 15% intermediary commission from the amount of paid bookings that the Expert fulfils through the Platform. The Pro plan has a monthly fee; its commission rate is 7%.

16.3. The Free plan includes: a public expert profile, up to 3 active services, weekly availability published up to 2 weeks ahead, receiving time requests, an unlimited number of one-to-one (1:1) bookings, messaging, the online classroom and basic statistics.

16.4. In addition to everything in the Free plan, the Pro plan includes: an unlimited number of active services, weekly availability published up to 4 weeks ahead, group classes (up to 40 per week), Google Calendar sync, the Marketing Kit, detailed statistics, and the additional points in the search ranking described in section 17.

16.5. Complimentary Pro period. An approved Expert receives the content of the Pro plan free of charge for 90 days from approval. No payment details are needed for this, and no paid subscription starts when the period ends: the Expert automatically moves to the Free plan. To keep the Pro plan, the Expert must expressly subscribe before the period ends. The Platform reminds the Expert by e-mail before the period ends (about a week and a day before).

16.6. The Pro subscription renews monthly and can be cancelled at any time, free of charge, with effect from the end of the current billing period, from the Expert's account.

16.7. The Platform will notify Experts of any change to the content of the plans by e-mail and on the Platform at least 30 days before the change takes effect (section 12).

17. Search Ranking

17.1. The order of results in the Platform's list of experts (tutora.hu/experts) is set automatically by the Platform, on a score. The score is at most 100 points. The Platform actually applies the factors and point values below; no other factor counts. A plain-language description of the factors is at tutora.hu/ranking.

17.2. From the search (at most 40 points; 0 points without a search text): the Expert's name contains the search term: 15 points; the Hungarian or the English text of the Expert's introduction contains it: 10 points (only once, even if both contain it); one of the Expert's subjects contains it: 15 points.

17.3. Trust (at most 25 points): by the Expert's plan actually in force, a Premium plan 15 points, a Pro plan 10 points, a Free plan 0 points (during the complimentary Pro period under section 16.5 the Expert counts as being on the Pro plan); the verified badge given by the Platform: 8 points; professional qualifications: 1 point per qualification, at most 2 points.

17.4. Performance (at most 25 points): the average of learners' ratings on the 5-point scale, in proportion, at most 15 points (0 points without ratings); the Platform does not show this average on the result cards. The number of completed lessons: 1–9 lessons 2 points, 10–49 lessons 6 points, 50 or more lessons 10 points.

17.5. Freshness and featuring (at most 10 points): a profile created in the last 30 days: 4 points; a featured Expert: 6 points, but only while the Expert's plan actually in force is Pro or Premium (section 17.3).

17.6. A featured Expert is chosen by the Tutora team; only an Expert on the Pro or Premium plan can be chosen. We do not sell featuring per search. When a visitor is not searching or filtering, up to 6 featured Experts appear above the list: Premium first, then Pro, and within each by the average of ratings, in random order where the averages are equal.

17.7. By default the list is shown by score, highest first; for an equal score the newer profile comes first. A visitor can choose another order (Premium first, Verified first, by the number of completed lessons, price ascending or descending, new experts); the chosen criterion then decides, and for an equal value the score decides.

17.8. While searching, the match percentage shown on a result card is calculated only from the search points (section 17.2): the search points divided by the possible 40, rounded to a whole number. It does not include the points for the plan, the verified badge, qualifications, ratings, completed lessons, a new profile or featuring. Without a search text, no match percentage is shown on the card.

17.9. The hourly rate is not part of the score. The list contains only experts approved by the Platform. The rules of section 12 apply to any change of the factors and point values above.